ISM DVR-MD Device

Frequently Asked Questions

Installation

1. I see a message on the screen: "No Video Input Signal!" - what does this mean?
2. How do I change from NTSC to PAL?
3. How do I change from PAL to NTSC?
4. My video is showing in the display window in black and white. How do I fix it?
5. Why isn't my mouse working?

Procedure

1. If there is a hesitation in the live video display, will it impact my recorded video?
2. What happens if the unit loses power during a procedure?
3. Is there any way to burn a second CD or DVD after the procedure has completed?

Video Playback

1. Why doesn't my computer see the CD/DVD created by the DVR-MD System?
2. How do I keep QuickTime or Real Player from launching when I try to playback video in my browser?
3. Why can't I play a video clip from the CD or DVD?

Media Usage

1. I forgot to insert media at the beginning of the procedure; can I do it at the end?
2. I am getting the message, "No media, please insert blank media."
3. I am getting the message, "Finalized media, please insert blank media.

Installation

1. I see a message on the screen: "No Video Input Signal!" - what does this mean?

This message indicates that the video signal is not active. Check your connections, and ensure that your video source is turned on.

2. How do I change from NTSC to PAL?

The ISM DVR-MD is shipped with NTSC as the default. This channel must be deleted as the primary channel and recreated with a PAL setting. To do this, click in the video viewing area of the ISM DVR-MD application. A series of buttons will be shown. Click on the CH button to open the Channel Configuration Dialog Box. First, delete channel 200 by selecting it and clicking Delete. Click OK to confirm deletion.

Next, add back channel 200 by clicking the Add… button and selecting SVideo/Composite. Ensure that the Channel Number is listed as 200. Choose the appropriate Video Format (PAL). Check the SVideo box if the channel is an SVideo channel. Click the Add button to save changes.

Click the OK button to close the Channel Configuration Dialog Box.

3. How do I change from PAL to NTSC?

The ISM DVR-MD is shipped with NTSC as the default, but this may have been changed to PAL at some point. This channel must be deleted as the primary channel and recreated with an NTSC setting. To do this, click in the video viewing area of the ISM DVR-MD application. A series of buttons will be shown. Click on the CH button to open the Channel Configuration Dialog Box. First, delete channel 200 by selecting it and clicking Delete. Click OK to confirm deletion. Next, add back channel 200 by clicking the Add… button and selecting SVideo/Composite. Ensure that the Channel Number is listed as 200. Choose the appropriate Video Format (NTSC). Check the SVideo box if the channel is an SVideo channel. Click the Add button to save changes. Click the OK button to close the Channel Configuration Dialog Box.

4. My video is showing in the display window in black and white. How do I fix it?

The ISM DVR-MD is shipped with an SVideo input channel setting as the default. However, if trying to use a composite signal with an SVideo setting (or vice versa), your video will be shown in black and white. First, the channel with the incorrect setting must be deleted as the primary channel and recreated with the appropriate input setting. To do this, click in the live video viewing area of the DVR-MD application. A series of buttons will be shown in the lower left corner of the video display. Click on the CH button to open the Channel Configuration Dialog Box. First, delete channel 200 by selecting it and clicking Delete. Click OK to confirm deletion. Next, add back channel 200 by clicking the Add… button and selecting SVideo/Composite. Ensure that the Channel Number is listed as 200. Choose the appropriate Video Format. Check the SVideo box if the channel is an SVideo channel, uncheck it for a composite setting. Click the Add button to save your channel changes. Click on the new channel 200 so it is highlighted in blue. Click the OK button to close the Channel Configuration Dialog Box.

5. Why isn't my mouse working?

The mouse must be connected before starting the DVR-MD system. Reboot the DVR-MD system and try again.

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Procedure

1. If I capture a still image while recording video, will it impact my recorded video?

No, still images can be captured at anytime without impacting your video.

2. What happens if the unit loses power during a procedure?

In the majority of cases, you should be able to turn the system back on, and resume where you left off. When you restart, you will be prompted with a message telling you that you have unsaved images in memory, and asking if you want to restore them - you should select Yes, unless you want to permanently delete the images and video.

3. Is there any way to burn a second CD or DVD after the procedure has completed?

The ISM DVR-MD system includes an application called DVR-MD DISC. This application allows users to quickly and easily make duplicate copies of procedures located on the hard disk.   To access DVR-MD DISC, simply close the main DVR-MD application, open the Start Menu and choose DVR-MD DISC.  Details on use of the DVR-MD DISC application can be found in your DVR-MD User's Guide.

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Video Playback

1. Why doesn't my computer see the CD/DVD created by the DVR-MD System?

ISM DVR-MD DVD's require UDF support on your machine to recognize the disc. While most machines with a DVD player have this support, sometimes a UDF Reader must be installed. To install a UDF Reader, visit our support site, www.imagestreammedical.com/support and download the UDF reader available there or use our Playback Diagnostic Tool.

2. How do I keep QuickTime or Real Player from launching when I try to playback video in my browser?

Windows Media Player is required to play videos within your browser.

To keep QuickTime from opening instead of WMP, please do the following: Open Start Menu: Control Panel: Quick Time; Go to browser plug in; Uncheck mpeg/mpg; Click OK.

To keep Real One Player from opening instead of WMP, open Real One Player and open the Tools menu and choose Preferences. In the left category tree, expand Content and click on Media Types. On the left side, scroll down to MPEG Video and uncheck "MPEG Video". Click OK to exit.

3. Why can't I play a video clip from the CD or DVD?

MPEG-2 video requires a software decoder. To install an MPEG-2 decoder, visit our support site, www.imagestreammedical.com/support and download the MPEG-2 decoder available there.

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Media Usage

1. I forgot to insert media at the beginning of the procedure; can I do it at the end?

Yes, media can be inserted at anytime during the procedure. However, streaming will take time to catch up based on when the disc was inserted.

2. I am getting the message, "No media, please insert blank media." What should I do?

The disc takes a moment after being inserted in the recorder drive. Wait for the busy light to turn off and try again. If it still does not see the media, make sure the disc is blank.

3. I am getting the message, "Finalized media, please insert blank media." What should I do?

The disc you are using has already been finalized. Please insert a blank disc and try again.

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