Responsive support to maximize uptime

We understand the critical role our technology plays in healthcare. Our experienced Support team is committed to keeping Image Stream Medical solutions up and running perfectly—day in and day out. For Technical Support please call (866) 376-6800

Round-the-clock support 

Our factory-trained Tech Support specialists are available 24 x 7 to address issues and questions. In as much as 80% of the cases, they can resolve issues right over the phone or via remote access. If new parts are required, our parts depots across the country ensure immediate replacements availability.

Escalating with urgency 

Issues that cannot be resolved remotely are escalated to our Field Service engineers for rapid, on-site response. If needed, they can engage the very same Image Stream Medical engineers who designed our systems, to ensure resolution.