Responsive support to maximize uptime

We understand the critical role our technology plays in healthcare. Our experienced Support team is committed to keeping Image Stream Medical solutions up and running perfectly—day in and day out. For Technical Support, please call (866) 376-6800.

Round-the-clock support 

Our factory-trained Tech Support specialists are available 24 x 7 to address issues and questions. In as much as 80% of the cases, they can resolve issues right over the phone or via remote access. If new parts are required, our parts depots across the country ensure immediate replacement availability.

Escalating with urgency 

Issues that cannot be resolved remotely are escalated to our Field Service engineers for rapid, on-site response. If needed, they can engage the very same Image Stream Medical engineers who designed our systems, to ensure resolution.

Technical Support links
Tech Support Downloads
To access updates for Image Stream solutions, visit our support download page.
Microsoft Updates
To view recommended updates for our solutions, visit our Microsoft update page.
How can we help you?
To put our system support expertise to work for you, contact us today.
“Analysts report that healthcare accounted for 26% of cybersecurity incidents in Q2 2017, and Image Stream takes a two-fold approach to keeping our customers and their patients safe. First by utilizing best-practices in cyber-security to design our products and proactively updating our software to meet the challenges of new threats. Secondly, if a cyber-security breach occurs, we respond quickly with an authorized patch.”
Patti Forest
VP Of Operations

Read more about ISM’s response to the WannaCry virus here

Patricia Forrest